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Hospitalization and Visits: Request for Cooperation in Taking Measures to Prevent New Coronavirus Infections

Visiting Hours and Visiting Restrictions

Visits to the pediatric ward are limited to two guardians per day. However, two persons cannot visit at a time, so please be sure to take turns on the first floor before entering the ward. In the GCU on the 6th floor, only the mother of the baby is allowed.

Please check in at the Visitor Reception Desk in front of the General Information Desk on the 1st floor.

Pediatric Ward

Visiting Hours Visitation Reception
Pediatric General Ward 11:00 AM - 20:00 PM 10:00 AM - 16:00 PM
PICU 11:00 AM - 16:30 PM 10:00 AM - 16:00 PM
4th Floor NICU, GCU 11:00 AM - 20:00 PM
Up to 4 hours per day
(Except 14:00 PM - 17:00 PM on Thursdays)
10:00 AM - 16:00 PM
6th Floor GCU 13:00 PM - 16:00 PM
Up to 1 hour per day
12:00 PM - 16:00 PM

*Exceptions to the visitation restrictions apply when requested by a physician, such as on the day of surgery, catheterization, explanation of treatment or medical conditions, or when entering or leaving the hospital.
*Please disinfect your hands and make sure to wear a non-woven mask.

Perinatal Unit

Visits are limited to one person per day.

Visiting Hours Visitation Reception
After surgery and delivery 13:00 PM - 16:00 PM
Up to 1 hour
12:00 PM - 16:00 PM
Hospitalization other than surgery and delivery Once a week
13:00 PM - 16:00 PM
Up to 1 hour per day
12:00 PM - 16:00 PM

<Please refrain from visiting if you have any of the following>

  1. Those who have symptoms such as fever, coughing, sneezing, runny nose, sore throat, abnormal taste or smell, diarrhea, or vomiting within the past 7 days
  2. Those who have traveled or resided abroad within the past 10 days, or have not yet passed the waiting period specified by the government
  3. Those who have a history*1 of contact with patients (including suspected patients) infected with novel coronavirus within the past 7 days, either by themselves or by persons living with them, or if the patient has been tested for novel coronavirus (including waiting for the results)*2
    *1: e.g., If there is a positive case in the patient's sibling's school, the patient's family members living with the patient are not allowed to accompany the patient as outpatients.
    *2: If the patient was tested in a situation where infection with the novel coronavirus is not suspected (e.g., testing conducted under company policy) and was negative, the patient may be accompanied.
  4. Those who have symptoms such as fever, coughing, sneezing, runny nose, sore throat, abnormal taste or sense of smell, diarrhea or vomiting in the past 7 days in the person living with them or with whom they have had contact.

Infection Control Measures and Behavioral Restrictions Prior to Scheduled Hospitalization/Surgery

As part of NCCHD's measures against new coronavirus infection, we ask you and your family members living with you to take infection control measures and restrict your activities 7 days before hospitalization. We ask for your cooperation in providing safe medical care. If you have any questions, please contact your doctor.

Infection Control Measures and Behavioral Restrictions

  1. From 7 days before admission to the hospital, you and your siblings should refrain from contact with family members who do not live with you, except at nursery schools, kindergartens, and schools. (Extracurricular activities such as club activities, lessons, and the use of recreational facilities should be avoided.) Although participation in cram schools is acceptable, please take care to maintain a social distance as much as possible and to make sure that there are no outbreaks of novel coronavirus infection at the school.
  2. Parents are also asked to refrain from contact with other people (e.g., attending dinners, using entertainment facilities, etc.) outside of the workplace and commuting. (Please continue this practice while visiting or accompanying your child after hospitalization).
  3. If you or your family members experience symptoms such as fever, sore throat, cough, lethargy, vomiting, diarrhea, sneezing, nasal discharge (except in cases of diagnosed allergic rhinitis or hay fever), abnormal sense of smell or taste, or sore throat from 7 days before admission until admission, please be sure to notify your doctor. If any of these symptoms occur in your family members after hospitalization, please be sure to notify the ward nurse.
  4. If you or a family member had a patient with (or suspected of having) novel coronavirus infection between 7 days before admission, or if you/your family member was tested for novel coronavirus, please be sure to inform your doctor. Also, please inform the ward nurse if your family member has any of these situations after hospitalization.
  5. Please take basic infection control measures such as wearing masks when going out (except for newborns and infants), practicing thorough hand hygiene, ensuring social distance, and avoiding proximity.
  6. Please contact your doctor if you have traveled or resided abroad within the past 10 days, or if you have not yet passed the period of self-isolation at home or other places required by the Japanese government for returnees or entrants to Japan.

Accompanying a patient to the ward on the day of admission or discharge

Accompanying the patient to the ward on the day of admission and discharge
Pediatric Ward 1 guardian
Perinatal Ward 1 spouse or family member
※However, the person can only accompany the patient to the front of the hospital room

Accompanying a patient during hospitalization

Accompanying a patient during hospitalization
Pediatric Ward One guardian in principle
Perinatal Ward Prohibited in principle

Childbirth with Father of Child Present

Childbirth with the father of the child present is prohibited.

Information on Family Visitation via Videophone Application

Thank you for your cooperation in taking various measures to prevent the spread of the new coronavirus. In order to prevent the spread of infection, NCCHD also imposes restrictions on visiting hours. In order to connect hospitalized patients and their families as much as possible during limited visiting hours, we have prepared a system and structure for visiting by videophone as follows.


Google Duo or FaceTime

A phone number is required to use this service.
Please read the terms of use for each application carefully before using it.
Please note that NCCHD does not guarantee the safety of the application.

Conditions of use

Who can use this service: Guardians of hospitalized patients (children) who are unable to contact their families by themselves.

Wards where the service is available: GCU on the 4th floor, GCU on the 6th floor, East and West wards on the 7th to 10th floors, East and West wards on the 11th floor, NICU, and ICU.

How to use: The service is available from 14:00 to 17:00 (including Saturdays, Sundays, and holidays).
* Please note that those in the East Ward on the 10th floor may not be able to use the service on weekends and holidays, so please consult the ward nurse.

  • Contact information for each ward will be given at the time of reception.
  • The person in charge of the ward will attend to your child during the call and provide you with updates on your child.
  • Please note that you cannot use this service for any other purposes, such as questions or consultations with the ward nurses or doctors, or to make outpatient appointments.

Frequency: Once per day per family, each call is limited to 3 minutes or less.


  • We will end the call with an alarm after 3 minutes have elapsed from the start of the call. We ask for your cooperation in order to make this service available to as many people as possible.
  • Please note that the screen display will temporarily turn off when there is an incoming call from another party during a call. (The display will show that the call is temporarily interrupted, but please wait as the call will resume immediately.)
  • Please note that we may not always be able to answer depending on ward conditions and other factors.
  • Please note that the call may be abruptly terminated even within the time limit due to conditions in the hospital ward or other reasons.

Applications are accepted at the admission/discharge counter (during weekdays) and the emergency reception desk (during nighttime and holidays).

Please contact the Medical Affairs Office if you have any questions.

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